Knowledge14 General Session Keynotes

The New Age of Service is Now

How can IT introduce a service-centric approach to change the way work gets done throughout the enterprise? Join ServiceNow executives and IT leaders for their thoughts on how to define, empower and run the new, service-oriented enterprise.

General Session Day 1 – April 29

As traditional IT duties are replaced by automation and cloud, the service model defined by IT is increasingly in demand for use across the enterprise. Join Frank Slootman, ServiceNow President and CEO, as he defines how IT can use its successful roots to drive service transformation throughout the enterprise and deliver more value than ever seen before. During this thought-provoking keynote, attendees will see first-hand a showcase of enterprise service management applications that spotlight new ServiceNow features. See how to automate the most mundane, tactical activities and enable IT to become heroes of innovation and drivers of the service-oriented enterprise.

General Session Day 2 – April 30

Personal productivity tools were not designed to manage work and process requests across the enterprise. Yet, these tools have served as a stopgap for a lack of automated systems. Today’s modern enterprise can no longer sustain a competitive advantage running their businesses on email and spreadsheets. Join Fred Luddy, ServiceNow Founder and Chief Product Officer, as he unveils the latest ServiceNow innovations that deliver a more intuitive user experience and transform professional and ‘citizen’ developers into ServiceNow Creators. See how service-oriented applications can be created faster and easier than ever before. Get inspired by your peers as Fred showcases the ServiceNow Innovation of the Year finalists and crowns the award winner.

General Session Day 3 – May 1

Join Dan McGee, ServiceNow Senior Vice President of Engineering and Cloud Operations, to learn why the ServiceNow enterprise IT cloud is challenging traditional clouds by setting new industry standards for cloud scalability, security and availability. During this keynote, Dan will demonstrate how a true enterprise cloud can be transparent and customers can have a say about how their environments are managed. Attendees will experience a backstage tour of ServiceNow to understand how ServiceNow develops, monitors, manages and supports customer instances.

Learn more about all of the Knowledge14 breakout and lab speakers.
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